Streamlined Shipping Integration for a High-Growth Shopify Plus Enterprise
Touché Privé’s
Streamlined Shipping Integration for a High-Growth Shopify Plus Enterprise
Introduction
Touché Privé is a globally recognized online fashion retailer in the 'modest fashion' segment. Since its inception in 2014, the brand has expanded to over 200 points of sale across 30 countries and five continents, offering high-quality fabrics at reasonable prices. The company's mission is to blend modesty with modernity, delivering innovative designs that allow women to express their style without compromise.
As Touché Privé's international presence grew, so did the complexity of its order fulfillment and shipping processes. To enhance efficiency and improve the customer experience, the company sought to integrate its Shopify Plus store with MNG Kargo, a leading Turkish shipping carrier. The goal was to automate order processing, reduce manual workload, and ensure seamless shipment tracking.
Touche is a renowned online fashion store in the ‘modest fashion’ segment. Established in 2014, Touché has reached a network of around 200 sales points in over 30 countries and 5 continents with its unique story, high-quality fabrics and reasonable prices. Their mission is to spread free spirit and innovative designs all over the world and show that women can be modest without having to sacrifice their modern, young, chic, sporty and colourful attributes.
Client’s scale of operations-
- 200 points of sale
- 30 countries
- 5 continents
Challenge
The client sought to automate their shipping process by integrating their Shopify Plus store with MNG Kargo, a leading Turkish shipping company. The manual process was time-consuming, especially with a high volume of orders.
- Sending data to MNG Kargo's portal, which required understanding basic Turkish shipping terms and matching data formats.
- Editing Shopify checkout pages to capture necessary shipping details not included in standard order information.
- Navigating MNG Kargo's APIs, which were in Turkish, and interpreting their XML response format.
Project Objective
We aimed to develop an end-to-end shipping automation system that would transfer order details to the shipping carrier, update tracking details, and notify customers about the status of their shipments. We also designed an error mechanism to inform Touché Privé's team about any failures in tracking detail retrieval.
Solution
The MLVeda team planned an execution strategy and estimated a delivery timeline of 2 months. The execution plan included -
- Creating a system for handling order webhooks and mapping them to MNG Kargo's Turkish keys.
- Developing a scheduler for transferring data to MNG Kargo at specific times.
- Fetching tracking details from MNG Kargo, updating Shopify orders, and notifying customers.
- Generating and storing authentication tokens for API calls to MNG Kargo.
- Editing Shopify checkout pages and scripts to capture required shipping information and display shipping options based on the customer's location.
- Implementing an error management mechanism to notify the Touché Privé team of any issues with data transfer or tracking detail retrieval.
Value-add
To ensure continuity of performance, we managed post-deployment services. We deployed the system on our server and provided 24/7 support for any issues Touché Privé encountered. We maintained transparency by sharing configuration files, demo videos, and documentation for all functionalities and usage.
Impact
The implemented system created a positive impact on the client’s digital commerce operations.
- It significantly reduced the manual labour involved in Touché Privé's shipping and fulfilment process.
- Automating the entire workflow saved the company time and resources, allowing them to focus on the core aspects of their business.
Success
The successful integration of Touché Privé's Shopify Plus store with MNG Kargo demonstrated MLVeda’s expertise in streamlining e-commerce shipping processes and delivering a robust solution for our client.
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Touche is a renowned online fashion store in the ‘modest fashion’ segment. Established in 2014, Touché has reached a network of around 200 sales points in over 30 countries and 5 continents with its unique story, high-quality fabrics and reasonable prices. Their mission is to spread free spirit and innovative designs all over the world and show that women can be modest without having to sacrifice their modern, young, chic, sporty and colourful attributes.
Client’s scale of operations-
- 200 points of sale
- 30 countries
- 5 continents
Challenge
The client sought to automate their shipping process by integrating their Shopify Plus store with MNG Kargo, a leading Turkish shipping company. The manual process was time-consuming, especially with a high volume of orders.
- Sending data to MNG Kargo's portal, which required understanding basic Turkish shipping terms and matching data formats.
- Editing Shopify checkout pages to capture necessary shipping details not included in standard order information.
- Navigating MNG Kargo's APIs, which were in Turkish, and interpreting their XML response format.
Project Objective
We aimed to develop an end-to-end shipping automation system that would transfer order details to the shipping carrier, update tracking details, and notify customers about the status of their shipments. We also designed an error mechanism to inform Touché Privé's team about any failures in tracking detail retrieval.
Solution
The MLVeda team planned an execution strategy and estimated a delivery timeline of 2 months. The execution plan included -
- Creating a system for handling order webhooks and mapping them to MNG Kargo's Turkish keys.
- Developing a scheduler for transferring data to MNG Kargo at specific times.
- Fetching tracking details from MNG Kargo, updating Shopify orders, and notifying customers.
- Generating and storing authentication tokens for API calls to MNG Kargo.
- Editing Shopify checkout pages and scripts to capture required shipping information and display shipping options based on the customer's location.
- Implementing an error management mechanism to notify the Touché Privé team of any issues with data transfer or tracking detail retrieval.
Value-add
To ensure continuity of performance, we managed post-deployment services. We deployed the system on our server and provided 24/7 support for any issues Touché Privé encountered. We maintained transparency by sharing configuration files, demo videos, and documentation for all functionalities and usage.
Impact
The implemented system created a positive impact on the client’s digital commerce operations.
- It significantly reduced the manual labour involved in Touché Privé's shipping and fulfilment process.
- Automating the entire workflow saved the company time and resources, allowing them to focus on the core aspects of their business.
Success
The successful integration of Touché Privé's Shopify Plus store with MNG Kargo demonstrated MLVeda’s expertise in streamlining e-commerce shipping processes and delivering a robust solution for our client.
Challenges
With a rapidly growing e-commerce operation, Touché Privé faced significant logistical hurdles in managing its shipping workflows:
- Manual Data Entry: The team had to manually transfer order details to MNG Kargo's portal, which was not only time-consuming but also prone to human errors.
- Language Barrier & Data Format Compatibility: MNG Kargo's portal required input in Turkish shipping terminology, and its APIs provided XML responses that needed translation and formatting adjustments.
- Checkout Page Limitations: Shopify’s native checkout fields did not capture certain shipping details necessary for accurate order processing.
- API Navigation Complexity: MNG Kargo’s API structure and authentication mechanism required advanced handling, including scheduling order data transfers and fetching tracking updates.
Solution
To address these challenges, MLVeda designed a comprehensive shipping automation system, ensuring seamless data transfer between Shopify Plus and MNG Kargo. Our two-month execution plan involved:
- Developing a webhook-based system to process orders in real time.
- Mapping Shopify order details to MNG Kargo’s required data formats.
- Implementing a scheduled data transfer mechanism to streamline order dispatching.
- Creating an API authentication system for secure communication with MNG Kargo.
- Enhancing Shopify’s checkout experience to capture critical shipping details.
- Setting up a notification system for tracking updates and error handling.
Key Components
1. Order Processing Automation
- Integrated Shopify webhooks to automatically send new order details to MNG Kargo.
- Translated and structured data for compatibility with MNG Kargo's API.
2. API Data Synchronization
- Developed a scheduler to batch process order data at optimized intervals.
- Established a secure authentication system to manage API calls efficiently.
3. Tracking & Customer Notifications
- Automated fetching of tracking details from MNG Kargo and updated Shopify orders in real-time.
- Enabled Shopify to notify customers about their shipment status via email and SMS.
4. Error Handling & Transparency
- Created a robust error management mechanism to alert Touché Privé of data transfer failures or missing tracking details.
- Shared comprehensive documentation, demo videos, and configuration files for operational transparency.
Implementation
Analysis & Planning:
- Mapped out Shopify’s order structure against MNG Kargo’s requirements.
- Designed workflow automation and scheduled deployment timelines.
Development & Customization:
- Built the webhook-based order transfer system.
- Enhanced Shopify’s checkout page to capture necessary shipping details.
API Integration & Testing:
- Configured data synchronization with MNG Kargo’s API.
- Ran test cases to ensure order processing and tracking updates worked flawlessly.
Deployment & Post-Launch Support:
- Hosted the system on MLVeda’s servers with 24/7 monitoring and support.
- Provided training and documentation for the client’s team.
Results
The integration of Touché Privé’s Shopify Plus store with MNG Kargo significantly enhanced their shipping operations:
- Reduced Manual Effort: Automated order processing eliminated the need for manual data entry, reducing errors and saving valuable time.
- Faster Order Fulfillment: Orders were transmitted to MNG Kargo in real-time, leading to quicker processing and improved delivery speeds.
- Improved Customer Experience: Customers received real-time tracking updates, enhancing transparency and satisfaction.
- Operational Efficiency: The automated system allowed Touché Privé’s team to focus on core business functions instead of managing shipping logistics.
We’re Listening
We’d love to hear from you, whether you have a partnership inquiry or just want to discuss ways to improve your online store.
Please reach out to our team at services@mlveda.com for general questions, or simply fill in the form to start the conversation. We're here to help bring your ecommerce vision to life.
